Selling
Within a small retail environment selling is most effective when focussed on helping customers to make purchases.
The materials
The materials are available to download - click on the appropriate link(s) below:
When you have worked through this section you should be able to:
• make a good impression
• make people respond to you positively
• help people to buy
• describe features and benefits
• sell up
• close the sale.
Download the Adobe Acrobat Reader. You need this to view some
of the downloadable files on this website.